Support and status
How to reach PDF Blocks support, manage your account, and check service health and availability expectations.
How to get unblocked when something isn’t working, and where to check whether the service is healthy.
Getting help
- Email — support@pdfblocks.com. Include the
action you called, the request (with your key redacted), and the full
application/problem+jsonerror body if you got one — see Errors for how to read it. - Support page — www.pdfblocks.com/support.
When you write in, the request type URL and the errors field-to-message map
from a failed response are the fastest way for us to reproduce the problem.
Account and usage
Manage your API keys, plan, and usage from the dashboard. Rotate a leaked key there, and check usage there rather than inferring it from responses — see Authentication for key handling.
Service status
Current service health, uptime history, and incident updates are published on our status page: pdfblocks.statuspage.io. You can subscribe there to be notified when an incident is opened or resolved.
The API runs across multiple regional endpoints, so an issue in one region does not necessarily affect another; the status page reports health per region. To report a suspected outage that isn’t reflected there, contact support@pdfblocks.com.
Availability expectations
PDF Blocks is designed for high availability: the API is stateless — nothing is stored between requests — and it is served from redundant regional endpoints, so you can fail over to another region if you need to.
These are engineering expectations, not a contractual guarantee. A formal uptime SLA is not published yet; if your use case requires committed availability terms, contact support@pdfblocks.com.