# Support and status How to reach PDF Blocks support, manage your account, and check service health and availability expectations. How to get unblocked when something isn't working, and where to check whether the service is healthy. ## Getting help - **Email** — [support@pdfblocks.com](mailto:support@pdfblocks.com). Include the action you called, the request (with your key redacted), and the full `application/problem+json` error body if you got one — see [Errors](/docs/api/errors) for how to read it. - **Support page** — [www.pdfblocks.com/support](https://www.pdfblocks.com/support). When you write in, the request `type` URL and the `errors` field-to-message map from a failed response are the fastest way for us to reproduce the problem. ## Account and usage Manage your API keys, plan, and usage from the [dashboard](https://dashboard.pdfblocks.com). Rotate a leaked key there, and check usage there rather than inferring it from responses — see [Authentication](/docs/api/authentication) for key handling. ## Service status Current service health, uptime history, and incident updates are published on our status page: [pdfblocks.statuspage.io](https://pdfblocks.statuspage.io). You can subscribe there to be notified when an incident is opened or resolved. The API runs across [multiple regional endpoints](/docs/api/regions-and-data-residency), so an issue in one region does not necessarily affect another; the status page reports health per region. To report a suspected outage that isn't reflected there, contact [support@pdfblocks.com](mailto:support@pdfblocks.com). ## Availability expectations PDF Blocks is designed for high availability: the API is stateless — nothing is stored between requests — and it is served from redundant regional endpoints, so you can fail over to another region if you need to. These are engineering expectations, not a contractual guarantee. A formal uptime SLA is not published yet; if your use case requires committed availability terms, contact [support@pdfblocks.com](mailto:support@pdfblocks.com).