# Terms & Conditions The terms and conditions governing your use of PDF Blocks, operated by Modern Paper, Inc. ## Introduction These Terms & Conditions ("Terms") govern your access to and use of [pdfblocks.com](https://pdfblocks.com), the PDF Blocks API, our connectors, and related services (together, the "Service"), which are operated by Modern Paper, Inc. ("Modern Paper", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not access the Service. If you accept these Terms on behalf of an organization, "you" means that organization, and you represent that you have authority to bind it. You must be at least 18 years old and legally able to enter into a contract to use the Service. ## Subscriptions Subscription services are billed on a recurring cycle (monthly or annual). Subscriptions automatically renew at the end of each cycle unless cancelled by you or by us. You must provide accurate and complete billing information and authorize us to charge your payment method. If automatic billing fails, we will issue an electronic invoice that must be paid manually within the stated deadline. ## Fee Changes We may modify subscription fees at our discretion, with any change taking effect at the end of the current billing cycle. We will give you reasonable prior notice so you can cancel before the change takes effect. Your continued use of the service after a fee change takes effect constitutes your agreement to pay the modified amount. ## Refunds Except where required by law, all fees are non-refundable, and no refunds or credits are given for partial billing periods, unused allowances, or downgrades. We may grant a refund in an individual case at our sole discretion; doing so does not entitle you or anyone else to a refund in any other case. All fees are exclusive of taxes, and you are responsible for any taxes owed on your use of the Service. ## Accounts Account holders must be at least 18 years old and provide accurate, current information. You are responsible for safeguarding your account, including your password and API keys, and you accept responsibility for all activity that occurs under your credentials, including activity by your own end users. Abuse or an excessive volume of requests may result in temporary or permanent suspension of your account. You represent that you are not located in, or a national of, any country subject to comprehensive U.S. sanctions, and that you are not on any government restricted-party list. Your use of the Service must comply with the Acceptable Use section below. ## Customer Content You retain all rights to the documents, data, and files you submit to the Service ("Customer Content"). You grant Modern Paper a limited, worldwide, royalty-free license to host, process, transmit, and display Customer Content solely to provide the Service to you and as needed for security, support, and legal compliance. You represent and warrant that you own or have all rights, consents, and permissions necessary to submit the Customer Content and to authorize its processing, and that neither the Customer Content nor its processing violates any law or any third party's rights, including intellectual property, privacy, and publicity rights. We do not monitor Customer Content, but we may remove it or suspend processing where we reasonably believe it violates these Terms, the Acceptable Use section, or applicable law. Documents are processed transiently and are not retained after the response is returned, as described in our [Privacy Policy](/docs/trust/privacy). ## Acceptable Use You agree not to, and not to permit anyone to: - use the Service for any unlawful, infringing, deceptive, or harmful purpose, or to process content you are not authorized to process; - upload malware, or content that infringes intellectual property or violates privacy, publicity, or export-control law; - probe, scan, circumvent, or test the vulnerability of the Service, or defeat rate limits, authentication, or usage metering; - reverse engineer, decompile, or attempt to derive source code, except where such a restriction is prohibited by law; - resell, sublicense, or provide the Service to third parties as a standalone product, or build a competing service; - submit data subject to heightened regulatory regimes — for example, protected health information under HIPAA, or cardholder data under PCI DSS — unless separately agreed with us in writing; or - use the Service in a way that imposes an unreasonable load or threatens the integrity of the Service or its other users. We may investigate suspected violations and may suspend or terminate access immediately to protect the Service or comply with the law. Nothing in this section obligates us to monitor use of the Service. ## General We rely on third-party vendors for hosting and technology infrastructure. You may not reproduce, duplicate, copy, or otherwise exploit any portion of the Service without our express written permission. We may identify you as a customer using your company name and logo in our marketing; you may opt out at any time by contacting us, and we will stop within a reasonable period. ## Service Level Agreement A service level agreement applies only to accounts on our Business plan and to any plan or order form that expressly includes one. Free, trial, evaluation, and beta use of the Service is provided on an "AS IS" basis with no service level agreement. Where a service level agreement applies, our monthly availability targets are: - **99.99%** for the global endpoint (`api.pdfblocks.com`), the United States endpoint (`us.api.pdfblocks.com`), and the Europe endpoint (`eu.api.pdfblocks.com`); and - **99.9%** for all other regional endpoints. Availability is measured over each calendar month and excludes: (a) scheduled maintenance for which we give advance notice; (b) emergency maintenance; (c) events of force majeure; (d) issues caused by your systems, content, or configuration, or by third-party networks or services outside our control; (e) suspension under the Acceptable Use section or for non-payment; and (f) beta or preview features. If we fail to meet the applicable target in a calendar month and you request a credit in writing within 30 days, we will apply a service credit to a future invoice according to the following schedule, based on actual monthly availability: below the target but at least 99.0% — a credit of 5%; below 99.0% but at least 95.0% — a credit of 10%; below 95.0% — a credit of 20% of that month's fees for the affected Service, capped at 20% in aggregate for any month. Service credits have no monetary value, do not accrue interest, are not refundable, expire on termination of your account, and constitute your sole and exclusive remedy for any failure to meet the service level agreement. ## Intellectual Property The service and its original content, features, and functionality are and will remain the exclusive property of Modern Paper, Inc., protected by copyright and trademark law. Our trademarks may not be used in connection with any product or service without our prior written consent. If you send us suggestions or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that feedback without restriction or any obligation to you. ## Links to Other Web Sites The service may contain links to third-party web sites or services that are not owned or controlled by Modern Paper, Inc. We assume no responsibility for the content, privacy policies, or practices of any third-party sites. You should review the terms and policies of any external sites you visit. ## Termination We may suspend or terminate your account immediately, without prior notice, at our sole discretion. You may cancel your account by contacting support. Cancellation takes effect at the start of the next accounting month; you remain liable for charges accrued during the current month. On termination, your right to use the Service ends immediately, and we may delete account data after a reasonable period, except as required by law. The sections of these Terms that by their nature should survive termination — including Customer Content, Intellectual Property, fees owed, Indemnification, Limitation of Liability, Disclaimer, Dispute Resolution, and Governing Law — survive termination. ## Indemnification You agree to defend, indemnify, and hold harmless Modern Paper, Inc. and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Customer Content; (b) your use of the Service; (c) your violation of these Terms or the Acceptable Use section; (d) your violation of any law or any third-party right, including intellectual property, privacy, and publicity rights; and (e) any activity under your account or API keys. ## Limitation of Liability To the maximum extent permitted by law, Modern Paper, Inc. will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, use, or goodwill, or business interruption, or the cost of substitute services, resulting from your access to or use of the service, however caused and on any theory of liability. To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the total fees you paid us in the three (3) months immediately before the event giving rise to the claim, or (b) US $100. These limitations apply regardless of the theory of liability, even if a limited remedy fails of its essential purpose, and even if we were advised of the possibility of the damages. ## Disclaimer Your use of the service is at your sole risk. The service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, or statutory, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no warranty that the service will be uninterrupted, secure, error-free, or free of viruses, or that outputs will be accurate or complete, and you are responsible for verifying outputs before relying on them. The service is not designed for, and you must not use it for, data subject to HIPAA, PCI DSS, or similar regimes unless separately agreed with us in writing. The service does not provide legal, financial, or professional advice. Beta and preview features are provided "AS IS" and may be changed or withdrawn at any time. ## Exclusions Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so some of the above limitations may not apply to you. ## Dispute Resolution & Arbitration Any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by a recognized arbitration provider under its commercial rules, seated in Delaware, rather than in court — except that either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual-property rights or to address violations of the Acceptable Use section. Disputes will be arbitrated only on an individual basis; class, collective, and representative actions are not permitted. Each party waives any right to a jury trial. Any claim must be filed within one (1) year after it arises, or it is permanently barred, to the extent permitted by law. ## Governing Law These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. For any matter not subject to arbitration, the state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to venue there. ## Miscellaneous - **Entire Agreement** — these Terms, together with any order form or data processing addendum, are the entire agreement between you and us and supersede any prior discussions. - **Severability** — if any provision is found unenforceable, the remaining provisions remain in full force. - **No Waiver** — our failure to enforce a right is not a waiver of that right. - **Assignment** — we may assign these Terms, including in connection with a merger or asset sale; you may not assign them without our prior written consent. - **Force Majeure** — neither party is liable for delays or failures caused by events beyond its reasonable control. - **Relationship** — the parties are independent contractors; these Terms create no agency, partnership, or joint venture. - **No Third-Party Beneficiaries** — these Terms do not create any rights for anyone other than you and us. - **Export & Sanctions** — you will comply with all applicable U.S. export-control and sanctions laws in your use of the Service. ## Changes We reserve the right to modify or replace these Terms at any time. For material changes, we will provide at least 30 days' notice before the new terms take effect. By continuing to use the service after revisions become effective, you agree to be bound by the revised terms. ## Contact Us If you have any questions about these Terms, please write to us at [contact@pdfblocks.com](mailto:contact@pdfblocks.com).